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Contributors to Restaurant Report

Ian Maksik Ian Maksik, "Professor of Service", is America’s "Service Guru". Ian trains staff in the art & science of table service and helps turn a staff’s service sins into service solutions. Ian is the owner and dean of America's only School for the Service Arts. He is the author of the hit selling video/manual training program The A to Z's of Professional Table Service and the soon-to-be released Service Stinks. Ian can be contacted at ian@usawaiter.com or online at usawaiter.com.

Articles by Ian Maksik



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Ian Maksik has trained thousands in The Art and Science of Table Service. Mr. Maksik's goal is to Standardize Service in the Americas, so that wherever we go, service is performed one way, "The Right Way"! Whether training A la Carte or Catering Staff he feels Service is most important because surveys have shown that approximately 63% of patrons return to food facilities due to Service while only 12% return due to Food.

The Ian B. Maksik School for the Service Arts has now become a traveling school. It is the only school of its kind in the country. The school teaches novices the A-Z's of Table Service in five intensive eight-hour sessions. To graduate, students must pass a practical and comprehensive written exam followed by a 30-day internship.

An outgrowth of the school is on-site group training sessions for both experienced service staff and Server want-a-bees. In his "Train-the-Trainer" seminar series, Mr. Maksik teaches owners, operators and managers the ins-and-outs of proper service. Under the philosophy of SERVICE = SALES, attendees learn specific techniques to improve the level of service in their establishments. Street-smart Service How-to Basics, Up-selling, Presentation, Table Etiquette, Appearance & Demeanor, Proper Usage of Tabletop Equipment, Sanitation & Safety are just a few of the important areas on which these seminars focus. At the end of these intensive hands-on sessions food service management professionals will know "How To Make Their Service Staff Spectacular" by practicing haute service protocols and unique service tricks-of-the-trade.

Mr. Maksik has become renowned as a professional trainer, lecturer, keynoter and motivational speaker for the hospitality industry. He has been a Learning Annex presenter for years. He guest-lectures at Florida International University. He trained The Waiters (m/f) of Salt Lake City on behalf of Sysco helping to bring the "Spirit of Hospitality" to the 2002 Winter Olympics. Ian's trained the staffs of such prestigious clients as Walt Disney World's Epcot Center, Corning Glass, Sysco, Libbey, The Signature Companies, Monarch, Marriott, Sheraton, Hilton, Ramada, Radisson, Hyatt and hundreds of others. Mr. Maksik has appeared as a featured lecturer for the American Hotel & Lodging Association, International Caterers Association, World Gaming Congress, MAFSI, International Special Event Society, Association of Bridal Consultants, International Food Show, and the National Restaurant Association to name just a few. He recently returned from touring ten Caribbean countries where, on behalf of AH&LA and OAS, he trained these island's Hospitality and Tourism Trainers and their Associates. While in the Caribbean he wrote a training manual for a Caribbean Cruise Line and trained every hotel department on one of their ships. He's expected to do just that again for a major NYC hotel next year in 2005. The process of critiquing service, writing training manuals and implementing those service techniques and procedures has become second nature to Ian Maksik causing his unique teaching talents to be in great demand.

Bill Boggs of TV's "Midday Live" & "The Food Network" dubbed Ian "King of the Caterers" for he's been responsible for over 17,000 weddings & thousands of special events. His varied experience can be attributed to his upbringing. His family owned the 3,000 seat Ben Maksik's Town & Country Club, the world's largest nightclub. His training style is called "Enter-Trainment" and is based on his show business background combined with his hospitality experience. "Professor Service" is a Cornell Hotel School graduate, former Hilton GM & Catering Editor of CUE (NY Magazine). As a Consultant & Professional Opener for the hospitality industry he's opened over a dozen food facilities. His soon-to-aired radio show will be called "Hospitality". His new book "Service Stinks" is scheduled for release in 2005 and his "A to Z's of Table Service" Video / Manual are Hot Sellers!

Mr. Maksik is comfortable speaking to homeowners as well as industry professionals. His "Hospitality at Home" seminars teach homemakers how to turn their home into a service showcase for entertaining friends, family, and clients. He's one of the few Butler & Maid Trainers in the world and has shaped up the household staffs of many of the rich and famous. Recently he has initiated training courses entitled: "Corporate Protocol", "Manners for Management" & "Social Graces for the Newly Rich". Ian Maksik is truly a "Professor of Service" whose dynamic performances are not-to-be-missed examples of Experience-learning and pure "Enter-Trainment".




New Contributors are always welcome. If you have expertise to share with our audience write in to us and let us know.






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