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A Tale of Two Seatings
Part I

By Ian Maksik, "Professor of Service"

It was the best of times (Chicago was a busy town). It was the worst of times (Chicago was a busy town).

This is the story of two Chicago dining experiences while attending a conference in town. The first, on Sunday evening, had a lot to be desired and the second, on Monday evening, was beyond our expectations.

The full version of this article is now available on Restaurant Report's membership site

Click here to go to the article page.

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