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Question and Answer Advice, Tips, and Insights From Folks Who Have Been There Before...

Question: Returning Half Eaten Entrees
This happens to us every once in a while and we are always left with an uncomfortable situation. A customer orders something and it is properly prepared and served. After a little while, the customer figures they could get a little freebie and complains that they didn't like it. That wouldn't be a problem if they hadn't eaten over half of the meal without saying anything. We've been put in the teeth clenching spot of having to comp the entree, to prevent an incident...but it still burns a little bit. We are a mid size, mid to upscale family place with a great reputation in the community. What would you do?

Arthur L.

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