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Problem Employees (With Reader Feedback) By Maren L. Hickton
I recently received a letter from a small cafe owner with regard to
the problems associated with hiring and keeping servers in their small
Northeastern USA town. Following are some of the suggestions that I
provided him with and I'd like to pass along the same to others as
staff turnover with non-serious industry employees is a problem in
many markets--especially during school breaks.
98% of the problems that I encounter regarding staff issues are with
owners who are far too flexible as a result of the fear that they will
lose necessary wait staff. But, it all starts at the top and
good-intentioned owners quickly lose respect with this kind of
thinking.
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