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Problem Employees (With Reader Feedback)
By Maren L. Hickton

I recently received a letter from a small cafe owner with regard to the problems associated with hiring and keeping servers in their small Northeastern USA town. Following are some of the suggestions that I provided him with and I'd like to pass along the same to others as staff turnover with non-serious industry employees is a problem in many markets--especially during school breaks.

98% of the problems that I encounter regarding staff issues are with owners who are far too flexible as a result of the fear that they will lose necessary wait staff. But, it all starts at the top and good-intentioned owners quickly lose respect with this kind of thinking.



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