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The Labor Drain and Its Effect on Service
by Ron Gorodesky and Ed McCarron

Remember when you were younger and you were just dying to get that job flipping burgers at McDonald's or that busboy job at a nice restaurant? If you recall, there were probably 6 people in front of you applying for the same job. Well, now the opposite is occurring. Due to the increase in baby-boomers, the 1.4-kid family and a propensity to dine out frequently, there are more tables where you can get your food but nobody around to wait on those tables.



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