Restaurant Report - Service: Symbiotic Relationships & Feedback

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SYMBIOTIC RELATIONSHIPS (With Reader Feedback)
By Bartender Rob

I think the problem with motivating servers could be owners & managers simply not making it known to the help that we all need and deserve each other's cooperation. I've been around ten years so I've seen good & bad help respond the same way to owners that don't notice staff performance until there is a need to blame someone. I have made too much of an effort in most of the many jobs I've had so I stuck out like a cheeseburger in an Indian restaurant among coworkers that did their best to turn the manager's attention away with small talk during a rush or just punch in, cover their ass then punch out. Owners need to stop creating the gap between management and staff with the new trickle down theory that says, "I'm watching you though my manager's eyes."

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