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The Service Problem, continued...
By Jack Mauro

Training. This is the song being belted out by owners, customers, and even servers. Train the staff, teach them the professional ways to serve a table, show them how awareness of a station and anticipation of a guest's needs can make their work much easier. This is a logical approach. Most fields of endeavor require training for any degree of excellence to be seen. How can it not be the answer to the service problem...and yet it most emphatically is not!



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