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Brave New Order Revisted By Josephine Mackenzie
While agreeing on many points made by Jack Mauro in his article "Brave
New Order", there is one point I wish to dispute. Waiters ARE
salespeople; the problem is that very often, they are selling a
product about which they know practically nothing. This is
particularly the case with wine sales. While some restaurants attempt
to educate their staff with tastings, generally it is too little, and
without focus or proper guidance.
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