Too many times waiters profile senior guests based on unwarranted and unfair assumptions. It’s the old jokes mocking seniors because of poor hearing, eyesight, or they’re cranky, picky, or impatient. The challenge is that more waiters need to become proactive in making their senior diners feel welcomed by providing little extra service features unique to their needs.
The full version of this article is now available on Restaurant Report's membership site RunningRestaurants.com.
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