Running Your
Business:
How To Make The Crabby Customer Into The Lifetime Satisfied Patron
By Susie Ross
Despite all of our best efforts, all restaurants face the occasional crabby customer. Regardless if the grouch is grouchy because of something we did (or didn't do), the bottom line is that it's our job to put them in a better mood. And most often, the whiner who can be won over will think your restaurant is a winner.
Practice responding to unhappy guests. Use real-life scenarios and role-play them with your staff....
The full version of this article is now available on Restaurant Report's membership site RunningRestaurants.com.
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